Wed, Feb 6, 2013 at 7:27 AM
From Julie
To Cindy
Ya, Orin and I talked. I expressed my absolute rage at
the incompetence of EWR and demanded I be booked on a flight home Friday
morning. I'll be filing an official complaint with the insurance company as
well as this whole experience has been tainted by EWR.
Sigh, it'll all work out eventually. An
ambulance will be meeting me at YYC for transport to Foothills whenever I
finally get home.
On 2013-02-06 7:43 PM, "Cindy" wrote:
NOOOOOOOOOOOOOO! Isn't Dr. C the one who screwed this
up in the first place? I guess you should give Orin your phone number
again, or get Ryan to do it because he has all the country codes etc right.
From: Julie
Sent: Wednesday, February 6, 2013 6:13:36
AM
Subject: Fwd: RE: URGENT! RE: Julie / Medical
Case
Are you kidding me?!?!?
---------- Forwarded message ----------
From: "TG STP Medical SP"
Date: 2013-02-06 6:04 PM
Subject: RE: URGENT! RE: Julie / Medical Case
Julie,
I had hoped to call you regarding this but I
am still receiving the same error message when I dial your number. I have
just spoken with Dr. C of East West Rescue who had been coordinating the
efforts on their end. The doctor assigned to escort you is actually just
returning from another mission which is why they have requested we push back
the itinerary by one day, or at least until the evening of the 7th,
and why the escort has not contacted you as of yet. We were unaware of
the fact the escort was returning from a separate mission.
When I spoke to Dr. C, he had recommended
staying in the hospital for an additional night if possible. Is that a
possibility? I would like to make certain you have a safe place to stay
while we sort this out.
I am very sorry for the inconvenience this may
cause. We had not anticipated this problem and will work to resolve this
as quickly as possible, but we would also like to have your input as
well. Dr. C believed there would be flights available for the evening of
the 7th but we must have our travel agents verify this and that the
flights would suit your medical needs. Otherwise, we may have to delay
until the 8th.
Regards,
Orin
Medical Assist Coordinator
From: TG STP Medical SP
Sent: Wednesday, February 06,
2013 6:21 AM
To: Julie
Subject: RE: URGENT!
RE: Julie / Medical Case
Julie,
We were awaiting finalization of the flights
when East-West Rescue requested we delay the mission by one day to give the
escort more time to meet with you. I am attempting to reach the provider
to ask if this will be necessary or if the mission can be run as had been
anticipated, as EWR had indicated to us that the escort would be ready as of
February 7th.
I shall update you as soon as I know more.
Regards,
Orin
Medical Assist Coordinator
From: Julie
Sent: Wednesday, February 06,
2013 6:10 AM
Subject: URGENT! RE: Julie
/ Medical Case
Has the flight been finalized? I still haven't
met my medical escort and the hospital is preparing to discharge me based on
the information I've been provided.
Please provide an update immediately
On 2013-02-06 2:30 PM, "TG STP Medical
SP" wrote:
Julie,
I am attempting to call you at 011… but I am receiving an
error message stating, “the customer I am calling is currently not reachable.”
Is there another means to call you? If
not, I can attempt to assist by e-mail as well.
Regards,
Orin
From: Julie
Sent: Wednesday, February 06,
2013 2:46 AM
To: TG STP Medical
Subject: RE: Julie /
Medical Case
Can you please call me at the number I
provided to answer some questions?
On 2013-02-06 1:47 PM, "TG STP Medical
SP" wrote:
Julie,
I am very sorry about the delay, however our travel
agent was able to locate the following flight options. Please let us know
which you would prefer. Please know the return ticket will be for the
medical escort.
Regards,
Orin
Medical Assist Coordinator
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